Shipping and customs

Ponchico ships from Istanbul, Turkiye. Final shipping is calculated at checkout based on your destination country.

Processing time

Ready-to-ship pieces usually ship within 1-2 business days. Made-to-order or pre-order pieces need the production time shown on the product page.

Combined orders

If ready-to-ship items are purchased with a made-to-order or pre-order piece, the order may ship together when everything is complete.

Tracking

Tracking is provided when available. Delivery estimates can vary depending on the destination, postal service, customs processing, and seasonal delays.

Customs and import fees

International buyers are responsible for any customs duties, import taxes, VAT, handling fees, or local delivery charges required by their country.

Address accuracy

Please check your shipping address carefully before placing an order. Contact Ponchico quickly if you notice a mistake.